We at semessta.com work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design or you received a damaged product, simply exchange the product for a coupon code/credit balance within 7 days of delivery. The entire amount of the returned product (excluding shipping and COD costs) will be credited to the coupon code.
This coupon/credit balance can be used for a future purchase within 6 months on semessta.com.
Exchange can be availed only once per order. So, please refer to the size guide provided with the product.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. Pick up service is available for certain pin codes. If Pick up Service is not available for a certain Pin Code, Customer is requested to self ship the Product to us. For all self shipped returns, please use a reliable courier service. The costs for the return will be borne by the customer. Ensure that the return address given to you by our Team is securely pasted on the returns box.
Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and unwashed, returned within 7 days.
All returned items must be unused, unaltered and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted. Any sign of usage will give us the right to refuse return.
Please try clothing articles with the tags on to check sizes. If you are happy with the product you can remove the tags.
Please try shoes at home or on a carpeted surface.
Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back at customer’s expense. No amount will be reimbursed in this case.
In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com
Send pictures(Try to cover the sides which look tampered/damaged as per the User) of the products received along with packaging at firstname.lastname@example.org
In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.